Your Chibundle will ship out approximately 2 weeks after you placed your order. We will email you tracking information when your order has shipped. Orders usually arrive anywhere from 3 to 7 days from date of shipping.
For multiple-quarter orders: After your first Chibundle, your succeeding orders will arrive every 3rd week of the 1st month of each season (i.e. March for Spring, June for Summer, September for Fall, December for Winter).
For initial and one-time orders:
For multiple-quarter orders:
Please navigate to our homepage, www.chibundle.com, and select your subscription. You will be prompted to create a customer account if you don't already have one. Enter your personal, shipping and billing information, select your order, verify the total amount to be paid then confirm your order. Note that only one shipping address can be used per order, so if you would like to place multiple shipments to different addresses, you will have to place separate orders.
Each Chibundle contains 5 to 6 exciting packaged snacks and/or pantry items, product information cards and a collectible gift item featuring a Filipino artwork. At the beginning of each quarter, we will announce our new box theme and the items included in the upcoming box on our website, so make sure you subscribe to our newsletter to see which goodies you will be receiving next!
Due to limited inventory supply, we currently do not offer the option to customize Chibundles. Each quarter’s box is thoughtfully curated by us according to a theme.
Absolutely! A Chibundle makes a perfect gift for any food lover. Simply navigate to our site's order page to see available "Gift-a-Chibundle" options, place your order and input the recipient’s address as the shipping address. Note that only one shipping address can be used per order, so if you would like to place multiple shipments to different addresses, you will have to place separate orders.
Enjoy! Try the products and let us know what you think by emailing us or posting on social media – we want to hear from you. And don't forget to subscribe to our newsletter to learn more about our featured products and the people behind them, plus other stories about Filipino food and culture.
You can revisit your order details by logging into your user account and clicking on the order number of the transaction you would like to check.
You can change your billing information by logging into your user account. If you need to change your shipping address, please contact us here or email us at email@example.com.
If you would like to change your subscription plan, you will have to cancel your current plan and resubscribe to the new plan that you want to purchase. You can cancel your subscription by contacting us here or emailing us at firstname.lastname@example.org at least two business days before your next billing schedule.
You can skip upcoming orders in your subscription by logging into your user account and clicking on "Manage Subscriptions". In the Order Schedule page, you will see an option to "skip" particular transactions under the "Actions" column.
You can cancel your subscription by contacting us here or emailing us at email@example.com at least two business days before your next billing schedule.
Great question, we are always looking for new and innovative products for our subscribers. Please contact us here or email us at firstname.lastname@example.org with the subject "Product Application" and all the information about your product, and we will get back to you as soon as we can.
We are so happy that you are interested in sharing Chibundle with your audience. Please contact us here or email us at email@example.com with the subject "Media Inquiry" and all the information about your blog and we will get back to you as soon as we can.
We're sorry to hear this. Please contact us here or email us at firstname.lastname@example.org along with a photo of the product and we will send you a replacement.
Payments need to be by credit or debit card. We accept payment with Visa, Mastercard, and American Express.
Upon registering, restarting regular deliveries, reactivating your account or changing card details, a small payment may be taken from your card in order to authorize it and prevent fraud. This payment will be immediately voided, but some banks may temporarily reflect these against your account balance.
Currently our courier service is only available for residents in the Contiguous United States (the lower 48 plus Washington DC). This area does not include: Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
We'd love to help! Please contact us here or email us at email@example.com.